Hana Umami Red Cartridge Exchange

Ships in 5-7 days

$2,749.00

Trade-In

Like for Like (30% Off) Trade Up (20% Off)

Exchanges require mailing in your old cartridge. See full details in the description.

Choose your packaging

Need advice? Want a price match?

Talk to Mike

Third-generation owner

Call or text: 410-239-2020

Yes, that's literally his cell

Availability

Your brand-new cartridge ships 5-7 business days after we receive your old cartridge at the Listening Room.

See our Terms & Conditions for details.

Family-Owned Authorized Dealer

We're an authorized dealer for every brand listed on this site, so your warranty is valid and fully supported. We're a real brick-and-mortar shop in Chestertown, MD with shelves of actual inventory, not a drop-shipper. Family-owned and run for three generations, since 1978.

Expert Mounting and Alignment

Mike can mount and align your new cartridge in our Chestertown store or at your home within 200 miles. If he comes to you, he can pick up your old cartridge and fit the new one in the same visit. Talk to Mike first to plan it, or see how it works.

Delivery and Shipping

Free shipping for most items over $100! Local delivery up to 500 miles more with minimum qualifying purchase.

See our shipping policies for details. We will contact you after your order.

Hana cartridges aren't cheap, and sh*t happens. A worn stylus, a bent cantilever, a snapped one, the cat got curious. We get it. Trade in your worn or damaged Hana and we'll send you a brand-new Umami Red for less: $1,201 off retail when you send in the same model, $801 off when you send in any other Hana. You send the old cartridge back, we send a new one out. It's a hell of a deal.

How it works

Buy this trade-in. Pick Like for Like or Trade Up, then your packaging option, above.
Mail your old Hana to our Chestertown showroom with the free prepaid label we send you (or drop it off in person).
In around a week your brand-new Hana Umami Red will ship to you.

Like for Like or Trade Up

Like for Like, 30% off. Send in a Hana Umami Red and your new Umami Red is $1,201 off retail.

Trade Up, 20% off. Send in any other Hana model, like an Umami Blue or an MH, and your new Umami Red is $801 off retail. Choose Trade Up in the options above. Worn or damaged is fine here too.

Trading in a cartridge from another brand? Contact Mike and he'll work it out with you.

Two ways to handle the packaging

Free prepaid return label. Return shipping is on us within the contiguous US. We'll email you a prepaid label. Pack the cartridge well (the original box is perfect if you still have it), print the label, attach it to the package and drop it off.

Listening Room Packaging at $19.95. We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.

What qualifies as a cartridge trade-in

Any worn or damaged Hana cartridge. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. Like for Like means the same model, an Umami Red for an Umami Red. Any other Hana model qualifies for Trade Up. For a cartridge from another brand, contact Mike and he'll work out a deal with you.

Why this program exists

Hana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the old one back, get a brand-new Umami Red at 30% off retail with the same model, or 20% off with any other Hana. Full warranty, same as buying new.

See our Cartridge Trade-In Terms and Shipping Policy for full details.

The Listening Room Difference

We're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.

Is this really a brand-new cartridge?

Yes. You're getting a factory-sealed, brand-new Hana Umami Red with full warranty. Same cartridge you'd find on the regular Hana Umami Red product page, just $1,201 off when you trade in the same model, or $801 off when you trade in any other Hana.

Can I trade in a different Hana model toward a new Umami Red?

Yes. Choose Trade Up, send in any other Hana model, and the new Umami Red is $801 off retail. Send in the same model and it's $1,201 off. Want a different model than this one? Go to that cartridge's page in our Hana trade-in collection and pick Trade Up there. For a cartridge from another brand, contact Mike and he'll work out a deal with you.

Does it have to be broken, or does worn count?

Worn counts. A worn-out stylus or worn suspension qualifies just like damage does. It doesn't have to be broken.

How long does this actually take?

Five to seven business days from when we receive your damaged cartridge at the showroom. The clock starts when your old cartridge arrives here, not when you place the order, so the faster you ship the faster you get the new one back.

What if I change my mind after I mail the old cartridge?

Once your damaged cartridge is in the mail to us, the trade-in is final. Cancel before you ship and we'll refund the order in full.

Will the new Umami Red work with my current tonearm?

On a Like for Like trade, if your old Umami Red worked, the new one will work the same way. Same weight, same compliance, same mounting. Drop it in, set tracking force, set VTA, you're done. On a Trade Up, check the Umami Red's output, loading and compliance against your tonearm and phono stage first, or ask Mike.