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Privacy policy

The Listening Room respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect:

  • We collect information you provide when placing an order, such as your name, billing and shipping address, email address, and phone number.
  • In some cases, we may also collect payment information, such as your credit card number.
  • We may collect information about your browsing activity on our website, such as the pages you visit and the products you view. This information is collected through cookies and other tracking technologies.

How We Use Your Information:

  • We use the information we collect to process your orders, fulfill your requests, provide you with customer service, provide the best possible browsing experience based on your interests on our site, and contact you directly to ensure you've selected the best possible audio awesomeness for your space.
  • We may use your information for analytics purposes.
  • We may use your email address and phone number to send you newsletters or promotional offers. You can opt out of receiving these communications at any time.
  • We may use your browsing activity to personalize your experience on our website and recommend products that you may be interested in.

Sharing Your Information:

  • We will not share your personal information with third parties without your consent, except in the following cases:
    • To fulfill your orders, we may share your information with shipping companies and payment processors.
    • To comply with law, we may share your information with law enforcement agencies or other government officials.

Shopify Storefront

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

  • Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
  • Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

Data Security:

  • We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
  • However, no website or data transmission can be guaranteed to be 100% secure.

Your Choices:

  • You can access and update your personal information at any time by contacting us.
  • You can opt out of receiving marketing communications from us at any time. You can do this by clicking the "unsubscribe" link in any email you receive from us, or by contacting us directly.

Children's Privacy:

  • Our website is not directed towards children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Policy:

  • We may update this Privacy Policy from time to time. We will post any changes on our website.

Contact Us:

  • If you have any questions about this Privacy Policy, please contact us by emailing support@listenroom.com or calling 410-239-2020.

Updated 05/06/24
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