{"product_id":"hana-umami-blue-cartridge-exchange","title":"Hana Umami Blue Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana Umami Blue and we'll send you a brand-new one for $751 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged Umami Blue to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana Umami Blue will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana Umami Blue. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an Umami Blue for an Umami Blue. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new Umami Blue at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747916386400,"sku":"HANAUBLUE-EXCH","price":1749.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/hana-ub-gallery-white-bg-1000x800px_b804ce0d-6d05-403e-8a8c-f940f703c213.jpg?v=1778593565","url":"https:\/\/listenroom.com\/products\/hana-umami-blue-cartridge-exchange","provider":"The Listening Room","version":"1.0","type":"link"}