{"title":"Hana Cartridge Trade-In and Exchange","description":"\u003cp\u003eThe Hana Cartridge Exchange is a one-for-one trade-in and loyalty program. Hana cartridges aren't cheap, and sh*t happens. Send your damaged Hana cartridge to The Listening Room and we'll send you a brand-new one for 30% off the original retail price. Same model, one-for-one. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003eEvery current Hana cartridge qualifies: \u003ca href=\"\/products\/hana-eh-cartridge-exchange\"\u003eEH\u003c\/a\u003e, \u003ca href=\"\/products\/hana-el-cartridge-exchange\"\u003eEL\u003c\/a\u003e, \u003ca href=\"\/products\/hana-sh-mk-ii-cartridge-exchange\"\u003eSH MK II\u003c\/a\u003e, \u003ca href=\"\/products\/hana-sl-mk-ii-cartridge-exchange\"\u003eSL MK II\u003c\/a\u003e, \u003ca href=\"\/products\/hana-sl-mono-mk-ii-cartridge-exchange\"\u003eSL Mono MK II\u003c\/a\u003e, \u003ca href=\"\/products\/hana-mh-cartridge-exchange\"\u003eMH\u003c\/a\u003e, \u003ca href=\"\/products\/hana-ml-cartridge-exchange\"\u003eML\u003c\/a\u003e, \u003ca href=\"\/products\/hana-umami-blue-cartridge-exchange\"\u003eUmami Blue\u003c\/a\u003e, \u003ca href=\"\/products\/hana-umami-red-cartridge-exchange\"\u003eUmami Red\u003c\/a\u003e, and \u003ca href=\"\/products\/hana-umami-black-cartridge-exchange\"\u003eUmami Black\u003c\/a\u003e.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHow it works\u003c\/strong\u003e\u003c\/p\u003e\n\u003col\u003e\n\u003cli\u003eBuy the exchange for your model and pick your packaging option.\u003c\/li\u003e\n\u003cli\u003eMail or drop off your damaged cartridge at our Chestertown showroom.\u003c\/li\u003e\n\u003cli\u003eReceive your brand-new Hana cartridge in 5 to 7 business days from when we receive your damaged one.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp\u003eWant to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e","products":[{"product_id":"hana-sl-mk-ii-cartridge-exchange","title":"Hana SL MK II Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana SL MK II and we'll send you a brand-new one for $255 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged SL MK II to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana SL MK II will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana SL MK II. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an SL MK II for an SL MK II. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new SL MK II at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42746541342816,"sku":"HANASLMKII-EXCH","price":595.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/HanaSLMKIImain_af0f99d1-3c03-42bd-a6cf-7692a176841c.jpg?v=1778531189"},{"product_id":"hana-sh-mk-ii-cartridge-exchange","title":"Hana SH MK II Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana SH MK II and we'll send you a brand-new one for $255 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged SH MK II to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana SH MK II will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana SH MK II. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an SH MK II for an SH MK II. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new SH MK II at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747915042912,"sku":"HANASHMKII-EXCH","price":595.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/Hana-SH-MK-II-Main-1000x800px_268e8e17-d85d-4223-8791-a9e267b8147e.jpg?v=1778593515"},{"product_id":"hana-sl-mono-mk-ii-cartridge-exchange","title":"Hana SL Mono MK II Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana SL Mono MK II and we'll send you a brand-new one for $255 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged SL Mono MK II to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana SL Mono MK II will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana SL Mono MK II. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an SL Mono MK II for an SL Mono MK II. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new SL Mono MK II at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747915272288,"sku":"HANASLMONOMKII-EXCH","price":595.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/Hana-SH-MK-II-Main-1000x800px_1_e55b508b-98a0-4c3c-b692-a6b2fd16bf46.jpg?v=1778593523"},{"product_id":"hana-eh-cartridge-exchange","title":"Hana EH Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana EH and we'll send you a brand-new one for $146 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged EH to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana EH will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana EH. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an EH for an EH. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new EH at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747915501664,"sku":"HANAEH-EXCH","price":329.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/hana-eh-white-bg-1000x800px_fbea21bb-ad55-4337-820b-d7cef356c07b.jpg?v=1778593532"},{"product_id":"hana-el-cartridge-exchange","title":"Hana EL Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana EL and we'll send you a brand-new one for $146 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged EL to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana EL will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana EL. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an EL for an EL. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new EL at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747915796576,"sku":"HANAEL-EXCH","price":329.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/hana-el-white-bg-1000x800px_88801ae8-de48-4906-af88-9e59178b4dd2.jpg?v=1778593540"},{"product_id":"hana-mh-cartridge-exchange","title":"Hana MH Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana MH and we'll send you a brand-new one for $361 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged MH to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana MH will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana MH. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an MH for an MH. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new MH at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747915993184,"sku":"HANAMH-EXCH","price":839.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/hana-mh-white-bg-1000x800px_83be6d79-9b82-49c8-86e8-acf57032c3ff.jpg?v=1778593548"},{"product_id":"hana-ml-cartridge-exchange","title":"Hana ML Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana ML and we'll send you a brand-new one for $361 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged ML to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana ML will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana ML. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an ML for an ML. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new ML at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747916222560,"sku":"HANAML-EXCH","price":839.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/hana-ml-white-bg-1000x800px_93139f26-01ad-49ad-886f-90ccf37a64ea.jpg?v=1778593557"},{"product_id":"hana-umami-blue-cartridge-exchange","title":"Hana Umami Blue Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana Umami Blue and we'll send you a brand-new one for $751 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged Umami Blue to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana Umami Blue will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana Umami Blue. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an Umami Blue for an Umami Blue. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new Umami Blue at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747916386400,"sku":"HANAUBLUE-EXCH","price":1749.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/hana-ub-gallery-white-bg-1000x800px_b804ce0d-6d05-403e-8a8c-f940f703c213.jpg?v=1778593565"},{"product_id":"hana-umami-red-cartridge-exchange","title":"Hana Umami Red Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana Umami Red and we'll send you a brand-new one for $1,201 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged Umami Red to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana Umami Red will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana Umami Red. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an Umami Red for an Umami Red. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new Umami Red at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747916484704,"sku":"HANAURED-EXCH","price":2749.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/hana-ur-main-white-bg-1000x800px_1681a7dc-1e59-4dff-9d62-f756f45cebe6.jpg?v=1778593574"},{"product_id":"hana-umami-black-cartridge-exchange","title":"Hana Umami Black Cartridge Exchange","description":"\u003cp\u003eHana cartridges aren't cheap, and sh*t happens. Bent cantilever, snapped stylus, the cat got curious. We get it. Trade in your damaged Hana Umami Black and we'll send you a brand-new one for $3,451 off the original retail price. Same model, one-for-one. You send the damaged cartridge back, we send a new one out. That's the whole deal, and it's a hell of a deal. Want to upgrade to a different Hana model with your trade-in? \u003ca href=\"\/pages\/contact\"\u003eContact Mike\u003c\/a\u003e and he'll work it out with you.\u003c\/p\u003e\n\u003ch5\u003eHow it works\u003c\/h5\u003e\n\u003col\u003e\n\u003cli\u003eBuy this trade-in. Pick your packaging option above.\u003c\/li\u003e\n\u003cli\u003eMail your damaged Umami Black to our Chestertown showroom (or drop it off in person).\u003c\/li\u003e\n\u003cli\u003eIn around a week your brand-new Hana Umami Black will ship to you.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003ch5\u003eTwo ways to handle the packaging\u003c\/h5\u003e\n\u003cp\u003e\u003cstrong\u003eI'll provide my own packaging.\u003c\/strong\u003e Package the cartridge well, use the original box if you still have it, then ship it to our Chestertown showroom.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eListening Room Packaging at $19.95.\u003c\/strong\u003e We'll ship you a box with a prepaid return label inside. Open it, follow the instructions for safely packaging your cartridge, then drop the box at any USPS location.\u003c\/p\u003e\n\u003ch5\u003eWhat qualifies as a cartridge trade-in\u003c\/h5\u003e\n\u003cp\u003eAny worn or damaged Hana Umami Black. Normal wear, bent cantilever, snapped stylus, missing stylus guard, cosmetic damage. All fine. The trade-in is same-model only, so an Umami Black for an Umami Black. If you want to move up the line to a different Hana model with your trade-in, \u003ca href=\"\/pages\/contact\"\u003econtact Mike\u003c\/a\u003e and he'll work out a deal with you.\u003c\/p\u003e\n\u003ch5\u003eWhy this program exists\u003c\/h5\u003e\n\u003cp\u003eHana cartridges live a hard life. Sooner or later, something happens. This trade-in is a loyalty program for the people already running Hana cartridges. Send the damaged one back, get a brand-new Umami Black at 30% off retail. Full warranty, same as buying new.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003eSee our \u003ca href=\"\/policies\/terms-of-service#cartridge-exchange-program\"\u003eCartridge Trade-In Terms\u003c\/a\u003e and \u003ca href=\"\/policies\/shipping-policy#cartridge-exchange-shipping\"\u003eShipping Policy\u003c\/a\u003e for full details.\u003c\/em\u003e\u003c\/p\u003e\n\u003ch5\u003eThe Listening Room Difference\u003c\/h5\u003e\n\u003cp\u003eWe're a third-generation family business with a brick-and-mortar showroom in Chestertown, Maryland, and a reputation built on exceptional service and relentless passion for hifi. Whether you're visiting in person or ordering online, we bring decades of experience, personalized service, and honest guidance to every interaction. We don't just ship boxes. We help build systems, answer your questions like real humans, and make sure every detail of your setup is right, from the cables to the final connection. Our passion is helping you get the most out of your gear, with support that lasts well beyond the sale.\u003c\/p\u003e","brand":"HANA","offers":[{"title":"Default Title","offer_id":42747916681312,"sku":"HANAUBLACK-EXCH","price":8049.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/files\/hana-umami-black-main_e86a5908-59aa-4e92-a7f7-1c1e04ee706f.jpg?v=1778593582"}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0555\/5073\/8528\/collections\/hana-ur-main-white-bg-1000x800px_e05a63bd-1580-44aa-bdcf-6793b64fa78c.jpg?v=1778593736","url":"https:\/\/listenroom.com\/collections\/hana-cartridge-trade-in.oembed","provider":"The Listening Room","version":"1.0","type":"link"}